Tag Archive for: Customer Service

The things to strive for and to have in place as a small business owner is having systems, which any idiot can follow (any employee).

As well as, have someone capable to step into your shoes. This also applies to your tools of trade, car, van etc. Profitability will drop however if your profit margin is sufficient you should survive!

Although it may sound overwhelming (and expensive) to purchase new technology to improve your business or start an online one.

You probably currently have the largest investment in your pocket already: your smartphone. With an enormous collection of business-focused apps, businesses (especially small ones) can profit from mobile technology easier than greater companies with infrastructures that still rely on older tech or on paper systems.

A recent study shows how reliant small businesses have become on mobile technology. The 2013 AT&T Small Business Technology Poll says 85 percent of small businesses now use some kind of smartphone in business.

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“People who have little SELF-REFLECTION live life in a huge reality BLIND-SPOT” – Bryant McGill

Let us cut to the chase…

Every business owner and entrepreneur has blindspots.

We do, you do, we all do.

It is impossible to have a 100% clear perspective on yourself and your business without people who you trust (and who are qualified!) giving you honest feedback.

Your team/employees, no matter how qualified or open your relationships are, will rarely, ever, give you the candid feedback you need. Read more

For how much time most of us spend on the phone, it’s amazing how poor our phone skills can become if we are not improving our skills regularly. It’s especially important for those in sales where’s it’s a necessity for you be on the phone.

We all need a little inspiration and motivation sometimes to re-shape our attitudes and our actions, and keep us on the road to success. It’s time to be intentional about your phone sales.

To do that you must consider our phone sales tips when you are contacting your customers and prospects.

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Trust is generally low among consumers. In fact, about 32% of consumers have trust for businesses and only about 13% trust advertising. So, if people don’t trust advertisements who do they trust? Their family, friends, and co-workers.

You can take advantage of this trust. By establishing trust with your target demographic and making it a priority, you can dramatically increase referrals and word of mouth advertising.

Why should prioritize customer trust? Because it’s key to repeat business. This is one of the top factors that lead customers to either stay or leave a business. Read more